When we bring pets from Spain or Abroad we often have multiple pets to deliver. We also have to take the Eurotunnel for the crossing into the UK where we sometimes experience delays.
We aim to provide everyone with a 2 hour time window for delivery. However these are subject to traffic delays and traffic congestion. We aim to get to everyone as close to the times as possible, Should we expect to arrive more than 1 hour outside our time window we will inform you by phone, text or email.
We are unable to provide an exact time of arrival. We also like to spend a short time with the new owners and pets to make sure they understand the paperwork and everyone is happy with there new arrival.
We will get to everyone as soon as possbile.
For any questions please call our offices on 0800 228 9435.